Privacy Policy

Zhejiang Hongce Cable Co., Ltd. ("Hongce Cable", "we", "us", or "our") operates the website www.hongcecables.com (the "Website"). This Privacy Policy explains what personal information we collect when you interact with the Website, how we use that information, how long we keep it, with whom we share it, and what rights you have over your information.

We are committed to handling personal information in accordance with the laws of the People's Republic of China and the data-protection laws of the countries where our customers operate, including but not limited to Indonesia (UU PDP 2022), Vietnam (PDPD 2023), Singapore (PDPA), Thailand (PDPA), Malaysia (PDPA), and the Philippines (Data Privacy Act 2012).

By submitting an inquiry, contacting us, or otherwise using this Website, you acknowledge that you have read and understood this Privacy Policy.

We use the information we collect only for the following purposes:

— To respond to your inquiry, prepare a technical proposal or quotation, and arrange follow-up communication (sales calls, video meetings, sample shipments).

— To send you transactional emails relating to a project we are working on together (order confirmations, shipping updates, test reports).

— To improve the Website's content, navigation, and user experience based on aggregate, non-personal traffic patterns.

— To detect, prevent, and respond to abuse of the Website (spam, security incidents, attempted unauthorised access).

— To comply with applicable legal obligations and to enforce our Terms of Service.

We do NOT use your information for unsolicited marketing emails, profile-based advertising, or sale to third parties.

We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:

(a) Service providers. We use a small number of trusted vendors to operate the Website and our business. Each receives only the minimum data needed to perform their task: • Cloudflare, Inc. — CDN, DNS, and DDoS protection (United States; receives IP and request metadata). • Resend (Resend, Inc.) — outbound email delivery for inquiry notifications to our sales team (United States; receives your email address and inquiry content). • Vultr (The Constant Company, LLC) — server hosting (Singapore). • Google reCAPTCHA — bot detection on the inquiry form (United States; receives a verification token and your IP).

(b) Legal obligations. We may disclose information when required by law, court order, or government request, or to protect the legal rights and safety of Hongce Cable, our employees, or the public.

(c) Business transfers. If Hongce Cable undergoes a merger, acquisition, or sale of assets, personal information may be transferred to the successor entity, subject to the same protections set out in this Policy.

Depending on the jurisdiction in which you reside, you may have one or more of the following rights regarding your personal information:

— The right to know what personal information we hold about you.

— The right to request a copy of that information.

— The right to correct inaccurate information.

— The right to request deletion of your information (subject to our legal retention obligations).

— The right to object to or restrict certain types of processing.

— The right to withdraw consent where processing is based on consent.

— The right to lodge a complaint with your local data-protection authority.

To exercise any of these rights, please email us at admin@hongcecable.com with "Privacy Request" in the subject line. We will verify your identity (typically by replying from the email address you used to submit the original inquiry) and respond within thirty (30) days.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, applicable laws, or for other operational reasons. When we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Website. Your continued use of the Website after such changes constitutes acceptance of the updated Policy.